Shipping Policy

Shipping Area

Currently, our online store only ships within the Midwest. If you are outside of our shipping region, we may be able to arrange a shipment for you - please contact info@mix-tek.com to discuss further details.

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

Mix-Tek.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

 

Damages

Mix-Tek.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.